Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
Competitive pyy; performance bonuses available; be...
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Previous supervisory or leadership experience
Strong communication and empathy skills
Experience in customer service environments
** Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, emphasizing exceptional client and pet care. The ideal candidate will be a natural leader with experience in customer service, capable of fostering a positive team environment. **

Job Summary

  • The role involves leading a team of Customer Service Representatives to ensure exceptional client experiences at Leominster Animal Hospital.
  • Responsibilities include coaching staff, managing scheduling, handling escalated concerns, and supporting the medical team with appointment logistics.
  • The company offers competitive pay, comprehensive benefits including health insurance and 401(k) matching, and opportunities for career growth within AmeriVet.

Matching Summary

Match Score: 75

** Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, emphasizing exceptional client and pet care. The ideal candidate will be a natural leader with experience in customer service, capable of fostering a positive team environment. **

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching and student loan assistance

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Experience in customer service environments

Nice-to-have

  • Veterinary or medical industry background
  • Ability to work in fast-paced settings
  • Passion for animal welfare and client care

Key Requirements

  • Prior supervisory or leadership role required
  • Proven customer service experience necessary
  • Veterinary experience is a plus but not mandatory

Work Rights

Not specified

Tailored Resume

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