The overall objective is to coordinate the management of ICT incidents and ICT service requests received from ICT users
Job Summary
The overall objective is to coordinate the management of ICT incidents and ICT service requests received from ICT users.
The incumbent is expected to closely work with other departments within the ICT Division to ensure that ICT issues and service requests are addressed within the ICT Service Level Agreements (SLAs).
Successful candidates before being appointed will undergo an extensive background check of their integrity.
Matching Summary
The overall objective is to coordinate the management of ICT incidents and ICT service requests received from ICT users.
Skills & Requirements
Must-have
Coordinate ICT incidents and requests
Monitor ICT Service Level Agreements
Manage ICT Service Desk schedules
Manage workloads for ICT Support Officers
Compile monthly performance reports
Nice-to-have
Proactive management of consumables and spares
Conduct performance appraisals
Key Requirements
Bachelor’s Degree in Computer Science or related ICT fields
At least three (3) years’ experience in operating an ICT Service Desk