HUB24 is seeking an Implementation & Customer Success Leader to oversee the Customer Success and Implementation function, ensuring high-quality customer outcomes and effective onboarding. The ideal candidate will have experience leading customer success teams, preferably in SaaS or financial services, and will drive operational excellence and team performance while fostering a customer-centric environment
Job Summary
The role is responsible for leading the Customer Success and Implementation function to deliver consistent, high-quality customer outcomes.
HUB24 empowers employees to bring ideas and creativity to work without being bogged down by bureaucracy.
The position requires balancing people leadership, operational oversight, and customer outcomes while partnering closely with Sales and Product teams.
Matching Summary
Match Score: 85
HUB24 is seeking an Implementation & Customer Success Leader to oversee the Customer Success and Implementation function, ensuring high-quality customer outcomes and effective onboarding. The ideal candidate will have experience leading customer success teams, preferably in SaaS or financial services, and will drive operational excellence and team performance while fostering a customer-centric environment.
Skills & Requirements
Must-have
Proven experience leading Customer Success teams
Experience with pooled and managed account models
Data-driven mindset for analyzing usage trends
Strong problem-solving and communication skills
Nice-to-have
Background in SaaS or financial services
Ability to explain product features clearly
Commitment to customer-centric ways of working
Experience driving scalable service delivery
Key Requirements
Proven experience leading Customer Success or Account Management teams
Experience operating across pooled/shared service and managed account models
Background in SaaS, financial services, or technology-enabled service environments preferred