Customer Support Manager / Officer, Apac (marine)

Rolls-Royce Group

Tukang, Singapore
Hybrid
Technical support for marine products
Coordinate service operations and repairs
Root-cause identification and analysis
The role provides end-to-end customer service and technical support for Mobile products across the APAC region

Job Summary

  • The role provides end-to-end customer service and technical support for Mobile products across the APAC region.
  • Candidates must have the legal right to work in Singapore as relocation assistance is not available.
  • The position involves coordinating crisis-recovery activities and collaborating with internal teams such as Engineering and R&D.

Matching Summary

The role provides end-to-end customer service and technical support for Mobile products across the APAC region.

Skills & Requirements

Must-have

  • Technical support for marine products
  • Coordinate service operations and repairs
  • Root-cause identification and analysis
  • Warranty claim evaluation processes
  • Engineering drawings and manuals reading

Nice-to-have

  • Strong customer-service mindset
  • Ability to work under pressure
  • Proactive and detail-oriented approach
  • Regional travel willingness within APAC
  • WSQ/HS&E safety certifications

Key Requirements

  • Diploma or Degree in Engineering discipline
  • 2–5 years experience in technical support
  • Legal right to work in Singapore
  • Experience in diesel engines or marine applications preferred

Work Rights

Must have legal right to work in Singapore

Tailored Resume

Cover Letter