Senior Manager/director, Attrition Programs – Customer Success

Salesforce

San Francisco, California, United States
Base: $143,400 - $261,500 annually; bonus/equity: ...
7+ years customer success experience
Enterprise saas environment background
Cross-functional program leadership
This role is responsible for architecting a global save infrastructure to reduce customer churn through scalable, program-led motions

Job Summary

  • This role is responsible for architecting a global save infrastructure to reduce customer churn through scalable, program-led motions.
  • The successful candidate will partner with Data Science to identify high-risk cohorts using data-driven triggers and qualitative insights.
  • Join Salesforce as a founding member of this high-visibility team to directly impact financial health and define the future of customer success.

Matching Summary

This role is responsible for architecting a global save infrastructure to reduce customer churn through scalable, program-led motions.

Salary

Base: $143,400 - $261,500 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 7+ years Customer Success experience
  • Enterprise SaaS environment background
  • Cross-functional program leadership
  • Data-driven churn mitigation strategy
  • Salesforce platform ecosystem familiarity

Nice-to-have

  • MBA or advanced degree preferred
  • Strong executive presence skills
  • Experience with AI agents
  • Strategic roadmap influence
  • Passion for workforce transformation

Key Requirements

  • Bachelor's degree required; MBA preferred
  • 7+ years in Customer Success or Retention roles
  • Proven experience managing red account programs

Work Rights

Not specified

Tailored Resume

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