Not specified; benefits: life/accident insurance; ...
Hybrid
Level 2 remote technical support
Network troubleshooting tcp/ip dhcp poe
Ticketing system incident management
Johnson Controls is seeking a Remote Technical Support Technician for their Sensormatic Solutions division, focusing on providing Level 2 IT support to retail clients regarding RFID security systems. The ideal candidate will have experience in remote support, a background in telecommunications or IT, and strong problem-solving skills
Job Summary
The role involves providing Level 2 remote technical support for Sensormatic's global retail RFID security systems.
Responsibilities include managing incidents, resolving network issues remotely, and executing preventive maintenance routines.
Johnson Controls offers a competitive compensation package with benefits including life insurance, flexible remuneration, and continuous professional development.
Matching Summary
Match Score: 85
Johnson Controls is seeking a Remote Technical Support Technician for their Sensormatic Solutions division, focusing on providing Level 2 IT support to retail clients regarding RFID security systems. The ideal candidate will have experience in remote support, a background in telecommunications or IT, and strong problem-solving skills.
Salary
Not specified; Benefits: Life/accident insurance; Flexible remuneration options available
Skills & Requirements
Must-have
Level 2 remote technical support
Network troubleshooting TCP/IP DHCP POE
Ticketing system incident management
Microsoft Windows OS knowledge
RFID security system maintenance
Nice-to-have
Cisco CCNA networking certification
English language proficiency
Field technician training capability
Proactive system performance monitoring
Organized and goal-oriented mindset
Key Requirements
Minimum 2 years remote support experience
Ciclo Formativo de Grado Medio/Superior in Telecom or IT