Customer Success Manager

Salesforce

Mexico City, Mexico
Customer success management
Salesforce marketing cloud
Technical customer success
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile Core and Marketing Cloud customers

Job Summary

  • The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile Core and Marketing Cloud customers.
  • As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions.
  • Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

Matching Summary

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile Core and Marketing Cloud customers.

Skills & Requirements

Must-have

  • Customer Success Management
  • Salesforce Marketing Cloud
  • Technical Customer Success
  • SaaS platform use
  • Technology Consulting
  • Customer relationship management

Nice-to-have

  • Exceptional communicator
  • Professionalism
  • Going above and beyond
  • Forming relationships
  • Collaboration skills
  • Learn new technologies quickly

Key Requirements

  • +5 years work experience
  • 2+ years Salesforce Ecosystem expertise
  • Exceptional communication and presentation skills
  • Ability to explain complex technical concepts
  • Experience leading cross-functional teams
  • Flexible schedule, 3 days in-office

Work Rights

Not specified

Tailored Resume

Cover Letter