Offshore Supplier Operational Performance Manager

Capital One

Nottingham, United Kingdom
Not specified; bonus: available; benefits: pension...
Hybrid
Proven experience managing outsourced supplier relationships
Demonstrable experience leading direct reports
Solid working awareness of commercial contractual agreements
Capital One is seeking an Offshore Supplier Operational Performance Manager for their Nottingham office to ensure high-performance delivery from third-party offshore suppliers. The role involves people leadership, performance management, continuous improvement, and stakeholder partnership, focusing on enhancing customer service outcomes

Job Summary

  • This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team and driving high-performance across a defined portfolio of third-party offshore supplier operations.
  • You will be accountable for the effective delivery and governance of key customer service outcomes and back-office processes via offshore partners while partnering with the Supplier Management Office and Business Risk Office.
  • The position offers strong career progression through Capital One University training programmes, immediate access to core benefits including pension and bonus, and flexible hybrid working arrangements.

Matching Summary

Match Score: 85

Capital One is seeking an Offshore Supplier Operational Performance Manager for their Nottingham office to ensure high-performance delivery from third-party offshore suppliers. The role involves people leadership, performance management, continuous improvement, and stakeholder partnership, focusing on enhancing customer service outcomes.

Salary

Not specified; Bonus: Available; Benefits: Pension scheme, private medical insurance, season-ticket loans, cycle to work scheme, enhanced parental leave

Skills & Requirements

Must-have

  • Proven experience managing outsourced supplier relationships
  • Demonstrable experience leading direct reports
  • Solid working awareness of commercial contractual agreements
  • Experience building high performance culture
  • Ability to analyze performance data for business decisions

Nice-to-have

  • Passion for people leadership and career development
  • Strong problem-solving skills for complex issues
  • Adaptability to change and bold ideas
  • Intellectual curiosity
  • Excellent written and verbal communication skills

Key Requirements

  • Proven experience in supplier relationship management
  • Experience leading and developing a team of direct reports
  • Working awareness of commercial and contractual agreements

Work Rights

Not specified

Tailored Resume

Cover Letter