Contact Center Representative (temp To Hire)

Aqua America Inc

Kankakee, IL, US
$18ph
**
Handle inbound customer calls
Resolve billing and service inquiries
Focus on one-call resolution
** Aqua America Inc is seeking a Contact Center Representative for a temporary to hire position in Kankakee, IL. The role involves providing personalized customer support, handling inquiries related to water and wastewater services, and requires a strong customer service background. **

Job Summary

  • The Contact Center Representative serves as the first point of contact for customers, delivering personalized support with a focus on one‑call resolution.
  • We provide thorough training to support your success.
  • Upon conversion to full time employment, Aqua provides a wide-ranging benefits package including medical, prescription, dental and vision coverage, paid time off, 401(k), Employee Stock Purchase Plan, life insurance, voluntary benefits, as well as health and wellness programs.

Matching Summary

Match Score: 75

** Aqua America Inc is seeking a Contact Center Representative for a temporary to hire position in Kankakee, IL. The role involves providing personalized customer support, handling inquiries related to water and wastewater services, and requires a strong customer service background. **

Salary

$18/hour

Skills & Requirements

Must-have

  • Handle inbound customer calls
  • Resolve billing and service inquiries
  • Focus on one-call resolution
  • Microsoft Outlook proficiency
  • Strong communication skills

Nice-to-have

  • Empathetic customer experiences
  • Solution-oriented professionals
  • Collaborative team culture

Key Requirements

  • High school diploma or equivalency
  • At least two years of customer service experience
  • Available for scheduled shifts

Work Rights

Not specified

Tailored Resume

Cover Letter