Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
Job Summary
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Deliver friendly and professional service to Clients through inbound, outbound and eService channels in a fast-paced Contact Centre environment.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles.
Matching Summary
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Skills & Requirements
Must-have
customer-focused culture
inbound and outbound channels
financial services knowledge
written and verbal communication
organizational skills
Nice-to-have
high-performing environment
inclusive work environment
build long-term relationships
drive resolution in one contact
Key Requirements
Some post-secondary education or equivalent experience
Relevant experience in a financial services environment