Senior Manager Customer Service

BlueScope

West Sacramento, CA
Base: $169,000 - $199,000; bonus/equity: 20% annua...
Customer journey mapping
Leadership in customer service
Data-driven decision making
The Senior Manager, Customer Experience, is responsible for optimizing all customer interactions to improve satisfaction, loyalty, and retention

Job Summary

  • The Senior Manager, Customer Experience, is responsible for optimizing all customer interactions to improve satisfaction, loyalty, and retention.
  • This role directly influences retention rates, product adoption, and revenue growth in competitive building materials markets.
  • Joining the ASC Profiles team means playing a part in ongoing success and delivering exceptional customer experiences.

Matching Summary

The Senior Manager, Customer Experience, is responsible for optimizing all customer interactions to improve satisfaction, loyalty, and retention.

Salary

Base: $169,000 - $199,000; Bonus/Equity: 20% annual bonus; Benefits: Health insurance, retirement plan

Skills & Requirements

Must-have

  • Customer journey mapping
  • Leadership in customer service
  • Data-driven decision making

Nice-to-have

  • Experience in construction management
  • Strong interpersonal skills
  • Ability to thrive in ambiguity

Key Requirements

  • Bachelor's degree
  • 7-10 years of customer experience
  • 3+ years in leadership positions

Work Rights

Not specified

Tailored Resume

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