Customer Service Officer (Shift Required)

GAIN CITY BEST-ELECTRIC PTE LTD

Singapore, Singapore
Minimum 1 year experience in related field
Strong phone contact handling skills
Ability to work retail hours and weekends
The role involves managing a large volume of incoming calls and addressing customer service inquiries efficiently

Job Summary

  • The role involves managing a large volume of incoming calls and addressing customer service inquiries efficiently.
  • Candidates must be able to identify customer needs, provide accurate information, and resolve complaints within set time limits.
  • This position requires flexibility to work retail hours including weekends and public holidays.

Matching Summary

Match Score: 75

The role involves managing a large volume of incoming calls and addressing customer service inquiries efficiently.

Skills & Requirements

Must-have

  • Minimum 1 year experience in related field
  • Strong phone contact handling skills
  • Ability to work retail hours and weekends
  • Familiarity with CRM systems
  • Active listening and communication skills

Nice-to-have

  • Customer orientation and adaptability
  • Multi-tasking and time management
  • Experience handling customer complaints
  • Senior CSO consideration for more experience

Key Requirements

  • Minimum 1 year of experience
  • Work availability on weekends and public holidays

Work Rights

Not specified

Tailored Resume

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