Guest Experience Expert 賓客體驗專家

Marriott

Taipei, Taiwan
Full time
Execute welcome experience
Provide wow service
Utilize opera, infrasys, go concierge
Marriott is seeking a Guest Experience Expert in Taipei, Taiwan, responsible for delivering exceptional guest services at the Welcome Office. The role emphasizes guest interaction, service excellence, and proficiency in hotel management systems to enhance the guest experience

Job Summary

  • Responsible for executing Welcome Experience in the daily operation of Welcome Office, providing WOW service to guests throughout all communication channels and collaborating with departments to ensure guest satisfaction.
  • Utilize OPERA, Infrasys, Go Concierge, and GXP System to improve the scope of services in spirit of Whatever Whenever promise, with extended knowledge of hotel facilities and local points of interest.
  • W Hotels' mission is to Ignite Curiosity, Expand Worlds, and is a place to experience life, reinventing the norms of luxury around the globe with a Whatever/Whenever culture and service philosophy.

Matching Summary

Match Score: 85

Marriott is seeking a Guest Experience Expert in Taipei, Taiwan, responsible for delivering exceptional guest services at the Welcome Office. The role emphasizes guest interaction, service excellence, and proficiency in hotel management systems to enhance the guest experience.

Skills & Requirements

Must-have

  • Execute Welcome Experience
  • Provide WOW service
  • Utilize OPERA, Infrasys, Go Concierge
  • Knowledge of hotel facilities
  • Handle guest complaints
  • Follow company policies

Nice-to-have

  • Ignite curiosity and expand worlds
  • Reinventing luxury norms
  • Tuned-in, up-for-anything spirit
  • Connect with the World of Wow

Key Requirements

  • Proficient in OPERA, Go Concierge, GXP, Infrasys, Visionline
  • Demonstrated understanding of W service foundation
  • Practical Service Recovery skills

Work Rights

Not specified

Tailored Resume

Cover Letter