Manager, Digital Experience

Ticketmaster LLC

Remote - Arizona, US
Not specified; not specified; benefits include med...
Fully remote
Salesforce communities experience cloud expertise
Marketing cloud account engagement pardot skills
Digital self-service strategy design
The Manager of Digital Experience at Ticketmaster LLC is responsible for optimizing Salesforce Communities and Marketing Cloud Account Engagement (MCAE/Pardot) to enhance customer engagement and support business goals. The role requires a strategic thinker with deep knowledge of Salesforce platforms, strong collaboration skills, and a commitment to data integrity and user experience

Job Summary

  • This role serves as the subject matter expert for Salesforce Communities and Marketing Cloud Account Engagement to maximize business value across global operations.
  • The successful candidate will optimize user experiences, drive lead nurturing campaigns, and ensure data integrity while collaborating with Sales, Marketing, and Support teams.
  • Ticketmaster offers a comprehensive benefits package including health coverage, free concert tickets, 401(k) matching, and career development programs through School of Live.

Matching Summary

Match Score: 85

The Manager of Digital Experience at Ticketmaster LLC is responsible for optimizing Salesforce Communities and Marketing Cloud Account Engagement (MCAE/Pardot) to enhance customer engagement and support business goals. The role requires a strategic thinker with deep knowledge of Salesforce platforms, strong collaboration skills, and a commitment to data integrity and user experience.

Salary

Not specified; Not specified; Benefits include medical, vision, dental, mental health, 401(k) match, stock reimbursement, and paid time off

Skills & Requirements

Must-have

  • Salesforce Communities Experience Cloud expertise
  • Marketing Cloud Account Engagement Pardot skills
  • Digital self-service strategy design
  • Lead nurturing and campaign automation
  • Data integrity and governance management
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Strategic long-term vision development
  • Strong presentation and advocacy skills
  • Customer-centric mindset for diverse personas
  • Experience with UAT facilitation
  • Process improvement and workflow mapping

Key Requirements

  • Deep knowledge of Salesforce Communities and MCAE
  • Proven ability to design digital self-service strategies
  • Experience gathering and prioritizing CRM business requirements
  • Strong understanding of data governance within Salesforce ecosystem
  • Salesforce certifications (Admin, Experience Cloud, MCAE) preferred

Work Rights

Not specified

Tailored Resume

Cover Letter