Technical Support Engineer, Tier 2 Resupply

ResMed

Peachtree Corners, GA, United States
$32.97ph - $49.45ph
On-site
Sql server database queries
Investigate device failures
Product maintenance and testing
ResMed is seeking a Technical Support Engineer, Tier 2 Resupply, to provide technical and engineering support for their healthcare products. The ideal candidate will have experience in SQL and strong analytical skills, with a focus on customer service and problem resolution

Job Summary

  • Provide technical & engineering support to customers, support agents & internal teams, taking ownership of customer queries on ResMed products.
  • Triage and prioritize escalated customer cases, use SQL server database queries to gather detailed information, and identify workarounds for customer cases.
  • ResMed offers a comprehensive benefits package including medical, dental, vision, 401(k), ESPP, and paid time off, fostering a culture of growth and innovation.

Matching Summary

Match Score: 85

ResMed is seeking a Technical Support Engineer, Tier 2 Resupply, to provide technical and engineering support for their healthcare products. The ideal candidate will have experience in SQL and strong analytical skills, with a focus on customer service and problem resolution.

Salary

$32.97/hr - $49.45/hr

Skills & Requirements

Must-have

  • SQL Server database queries
  • investigate device failures
  • product maintenance and testing
  • document software defects
  • complex business software

Nice-to-have

  • healthcare software environment
  • SaaS model experience
  • DME industry understanding
  • medical billing knowledge
  • call center experience

Key Requirements

  • 2+ years of work experience
  • 2+ years of SQL experience
  • Brightree software experience
  • Connect or SNAP software experience
  • Proficient in Windows OS
  • Bachelor's Degree or Equivalent Experience

Work Rights

Not specified

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