Engineer / Senior Engineer – Service

KONE GmbH

Not specified (assumed to be hybrid/onsite based on service nature).
Customer satisfaction through quality service
Safe working practices and environment
Execution of planned maintenance and callouts
KONE GmbH is seeking an Engineer/Senior Engineer for their Service department to enhance customer satisfaction and ensure the safe operation of elevators and escalators. The role emphasizes customer relationship management, service operations, and adherence to safety standards, within a collaborative and innovative work culture

Job Summary

  • The role is responsible for ensuring customer satisfaction through high-quality service and proactive on-site communication regarding callout ETAs and job completion.
  • Employees must adhere to strict safety standards, manage site environments, and immediately escalate any identified high-risk situations to their supervisor.
  • KONE offers comprehensive learning programs, career progression opportunities within a global organization, and a collaborative culture focused on sustainability and employee engagement.

Matching Summary

Match Score: 85

KONE GmbH is seeking an Engineer/Senior Engineer for their Service department to enhance customer satisfaction and ensure the safe operation of elevators and escalators. The role emphasizes customer relationship management, service operations, and adherence to safety standards, within a collaborative and innovative work culture.

Skills & Requirements

Must-have

  • Customer satisfaction through quality service
  • Safe working practices and environment
  • Execution of planned maintenance and callouts
  • Accurate real-time back reporting of work
  • Identification of site risks and safety issues

Nice-to-have

  • Ambassador attitude for customer relations
  • Ability to raise sales leads
  • Willingness to provide training or coaching
  • Passion for meeting people and making impact
  • Collaborative working culture participation

Key Requirements

  • Familiarity with lift and associated technology
  • Attendance at proposed training sessions
  • Experience in service operations and maintenance

Work Rights

Not specified

Tailored Resume

Cover Letter