Customer Banking Specialist - Charters Towers - Contract

Commonwealth Bank

Charters Towers, Queensland, Australia
On-site
Exceptional customer service
Financial services experience
Clear articulation of financial terms
The Commonwealth Bank is seeking a part-time Customer Banking Specialist for a 12-month contract in Charters Towers, Queensland. The role involves providing exceptional customer service, supporting banking needs, and facilitating financial health checks while working in a multi-channel branch environment

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, and process credit product applications, while also completing Financial Health Checks.
  • This role involves assisting customers with everyday banking needs and complaints via face-to-face interaction, telephone, or other digital channels in a contact centre environment.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a part-time Customer Banking Specialist for a 12-month contract in Charters Towers, Queensland. The role involves providing exceptional customer service, supporting banking needs, and facilitating financial health checks while working in a multi-channel branch environment.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Financial services experience
  • Clear articulation of financial terms
  • Problem-solving and solution identification
  • Championing processes and procedures

Nice-to-have

  • Retail or hospitality experience
  • Interest in building a career
  • Holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to work in a busy retail environment
  • Contract role (12 months)

Work Rights

Not specified

Tailored Resume

Cover Letter