Director, Otc - Business Process Owner

DePuy Synthes

Raritan, New Jersey, United States of America
$150,000.00 - $258,750.00; not specified; not spec...
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Sales order management process strategy
End-to-end customer experience
Governance for deliver customer service capabilities
** DePuy Synthes is seeking a Director of Order-to-Cash (OTC) as a Business Process Owner to lead strategic initiatives in sales order management. The role focuses on enhancing customer experience and operational efficiency within the healthcare sector, specifically medical devices. **

Job Summary

  • This strategic role defines strategy and a multi-year roadmap to advance the end-to-end customer experience across all order channels and multiple HMD franchises.
  • Key responsibilities include leading the NA CSC management team and contracted resources, defining and tracking OTC performance metrics, and ensuring compliance with regulatory requirements.
  • The role requires a minimum of ten years of relevant professional experience in order-to-cash, sales operations, customer service operations, or supply chain, preferably in medical devices, healthcare, or life sciences.

Matching Summary

Match Score: 75

** DePuy Synthes is seeking a Director of Order-to-Cash (OTC) as a Business Process Owner to lead strategic initiatives in sales order management. The role focuses on enhancing customer experience and operational efficiency within the healthcare sector, specifically medical devices. **

Salary

$150,000.00 - $258,750.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Sales Order Management process strategy
  • end-to-end customer experience
  • governance for Deliver Customer Service Capabilities
  • lead NA Customer Service Center management
  • SAP Sales Order management
  • process documentation and training materials

Nice-to-have

  • driving automation and system integrations
  • balancing business value with resource capacity
  • inclusive work environment and diversity

Key Requirements

  • Minimum ten (10) years of relevant professional experience
  • Bachelor’s degree and/or equivalent University degree
  • People leadership running regional or multi-functional teams
  • Demonstrated experience leading order management/business process design
  • Technical fluency with integrations (EDI, APIs), enterprise ERPs (e.g., SAP), OMS, and CRM platforms

Work Rights

Not specified

Tailored Resume

Cover Letter