Patient Access - Communications Specialist Ii

BHS (Baptist Health System)

Richmond, KY, United States
Direct incoming calls
Monitor alarms and emergency telephones
Process work orders
Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner

Job Summary

  • Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
  • Consistently ensure positive customer interactions, manages difficult or emotional individual situations, and responds promptly to individual needs.
  • Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE) with comprehensive benefits including Health, Vision, Dental, Pet Insurance, Life Insurance, Disability, and Tuition Reimbursement.

Matching Summary

Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.

Skills & Requirements

Must-have

  • Direct incoming calls
  • Monitor alarms and emergency telephones
  • Process work orders
  • Provide information to visitors
  • Positive customer interactions

Nice-to-have

  • Growing family focused on supporting clinical excellence
  • Teamwork and innovation

Key Requirements

  • High school diploma or equivalent
  • One year customer service experience
  • Comfortable using common computer applications

Work Rights

Not specified

Tailored Resume

Cover Letter