Workforce Specialist - Customer Support

Equinix Inc.

Bogota, Colombia
Fully remote
Workforce planning and forecasting
Real-time performance management
Strong analytical and numerical skills
Equinix is the world’s digital infrastructure company, enabling innovations that enrich our work, life, and planet

Job Summary

  • Equinix is the world’s digital infrastructure company, enabling innovations that enrich our work, life, and planet.
  • The Workforce Specialist will drive forecasting, scheduling, reporting, and operational insights to ensure service levels are consistently met.
  • You’ll find belonging and purpose in a team that values human connection and bold ideas.

Matching Summary

Equinix is the world’s digital infrastructure company, enabling innovations that enrich our work, life, and planet.

Skills & Requirements

Must-have

  • Workforce planning and forecasting
  • Real-time performance management
  • Strong analytical and numerical skills

Nice-to-have

  • Exposure to project management methodologies
  • Excellent written and verbal communication skills
  • Ability to engage stakeholders

Key Requirements

  • Bachelor’s degree in related fields
  • 5+ years of experience in customer support
  • Proven experience implementing WFM practices

Work Rights

Not specified

Tailored Resume

Cover Letter