Senior Hr Contact Centre Representative

Manulife

Hong Kong, Hong Kong
Hybrid
Hr policies and programs
Employee lifecycle processes
Ai-enabled solutions
Serve as the first point of contact for colleague HR inquiries across multiple channels, meeting established service level standards

Job Summary

  • Serve as the first point of contact for colleague HR inquiries across multiple channels, meeting established service level standards.
  • Utilize HR systems, case management tools, and AI-enabled solutions to research, resolve, and document cases accurately.
  • We’ll empower you to learn and grow the career you want, recognizing and supporting you in a flexible environment where well-being and inclusion are more than just words.

Matching Summary

Serve as the first point of contact for colleague HR inquiries across multiple channels, meeting established service level standards.

Skills & Requirements

Must-have

  • HR policies and programs
  • employee lifecycle processes
  • AI-enabled solutions
  • case management tools
  • knowledge base maintenance

Nice-to-have

  • service-oriented HR professional
  • flexible work environment
  • well-being and inclusion
  • shaping the future

Key Requirements

  • Minimum 2 years' experience
  • Bachelor’s Degree preferred
  • handle confidential information
  • strong problem-solving abilities
  • Proficient in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter