Messaging Platform Specialist

Asu365communityunion

Tempe, Arizona, US
$55,000 - $60,000; doe; not specified py
**
Microsoft 365 exchange support
Gmail support
Zoom and slack administration
** The Messaging Platform Specialist position at ASU's Enterprise Technology department involves providing advanced technical support for messaging and collaboration platforms. The ideal candidate will possess strong analytical skills, technical expertise, and a commitment to customer service within a collaborative environment. **

Job Summary

  • This position is responsible for the day-to-day administration, support, and continuous improvement of ASU’s enterprise email and cloud collaboration environments.
  • The role involves maintaining an active case queue, coordinating with customers and local IT support units, and resolving complex technical issues across Windows, macOS, and mobile environments.
  • The ideal candidate demonstrates strong analytical skills, sound technical judgment, and a commitment to service excellence.

Matching Summary

Match Score: 75

** The Messaging Platform Specialist position at ASU's Enterprise Technology department involves providing advanced technical support for messaging and collaboration platforms. The ideal candidate will possess strong analytical skills, technical expertise, and a commitment to customer service within a collaborative environment. **

Salary

$55,000 - $60,000; DOE; Not specified

Skills & Requirements

Must-have

  • Microsoft 365 Exchange support
  • Gmail support
  • Zoom and Slack administration
  • Cloud storage troubleshooting
  • Email routing issue resolution
  • AI technology evaluation

Nice-to-have

  • Fostering a sense of belonging
  • Cultivating a relational culture
  • Embodying authenticity and compassion
  • Psychologically safe environment
  • Driving sustainability initiatives

Key Requirements

  • Bachelor's degree and three years of experience
  • Equivalent combination of experience and training
  • Experience administering messaging platforms
  • Troubleshooting complex technical issues
  • Eligibility to work in the United States

Work Rights

Not specified

Tailored Resume

Cover Letter