Spg Call Center Team Member, (clearance Required, Ts/sci With Poly) San Antonio, Tx Onsite
HPE
San Antonio, Texas, United States
Annual salary usd 92,600 - 213,500 in texas; not s...
Fully remote
Ts/sci with full scope poly clearance
Onsite work in san antonio, tx
Itil service management processes
This role provides direct post-sales systems on-site technical support for reactive and proactive customers, ensuring high levels of customer satisfaction and loyalty
Job Summary
This role provides direct post-sales systems on-site technical support for reactive and proactive customers, ensuring high levels of customer satisfaction and loyalty.
Responsibilities include applying deep technical knowledge to operate critical technology areas, mentoring team members, and acting as a consultant in service delivery.
HPE offers a comprehensive suite of benefits for health and wellbeing, invests in personal and professional development, and fosters an unconditionally inclusive culture.
Matching Summary
This role provides direct post-sales systems on-site technical support for reactive and proactive customers, ensuring high levels of customer satisfaction and loyalty.
Salary
Annual Salary USD 92,600 - 213,500 in Texas; Not specified; Health & Wellbeing benefits
Skills & Requirements
Must-have
TS/SCI with Full Scope Poly clearance
Onsite work in San Antonio, TX
ITIL Service Management processes
Secure network environment protocols
Multi-system alert monitoring
Customer interaction documentation
Nice-to-have
Customer relationship management
Strategic account support
Proactive technical expertise
Value Based Delivery account plans
Independent judgment and initiative
Key Requirements
TS/SCI with Full Scope Poly clearance
US Citizenship required
Associate degree with 1-3 years experience or Bachelor's degree preferred
Experience with ITSM platforms (ServiceNow, Jira, Salesforce)
Familiarity with IT hardware and network fundamentals