Patient Concierge, Allentown, Cedar Point Primary Care

St. Luke's University Health Network

Allentown, PA, United States
Patient interaction and support
Clerical service delivery
Practice opening and closing
The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services

Job Summary

  • The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
  • Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions and performs clerical service delivery functions.
  • Supports other practice-based team members by promptly addressing in-basket clerical pool messages and partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.

Matching Summary

The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.

Skills & Requirements

Must-have

  • Patient interaction and support
  • Clerical service delivery
  • Practice opening and closing
  • Cash management and reconciliation
  • In-basket message processing

Nice-to-have

  • Solution-oriented mindset
  • Compassionate patient care
  • Exceptional patient experience
  • Patient-centric culture

Key Requirements

  • High School graduate or equivalent
  • Minimum one year practice-based experience
  • Customer Service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter