The Team Manager translates strategy and operating standards into consistent frontline execution, capability uplift, and high-quality customer interactions
Job Summary
The Team Manager translates strategy and operating standards into consistent frontline execution, capability uplift, and high-quality customer interactions.
The role has a strong focus on people leadership, workflow management, and quality assurance, ensuring analysts are supported to perform in fast-paced, high-risk environments while delivering fair and empathetic outcomes for customers.
In return for your energy and ideas, we offer a flexible working environment and great compensation.
Matching Summary
The Team Manager translates strategy and operating standards into consistent frontline execution, capability uplift, and high-quality customer interactions.
Skills & Requirements
Must-have
Lead and develop fraud analyst team
Manage day-to-day workflows
Ensure customer outcomes are timely and accurate
Adhere to fraud policies and procedures
Identify fraud trends and process inefficiencies
Nice-to-have
Support team wellbeing and resilience
Provide feedback and coaching to offshore teams
Embed proactive customer education
Key Requirements
Minimum 5+ years in people management
Proven experience leading frontline operational teams
Strong understanding of fraud prevention principles
Experience managing workloads and SLAs
Demonstrated coaching capability
Work Rights
Australian or New Zealand Permanent Residents or Citizens