Customer Service Associate

Greystar

London, United Kingdom
Exceptional resident experience
Customer service delivery role
Front of house service
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals

Job Summary

  • Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Participates where required in an on call roster to provide out of hours emergency support for the Community.

Matching Summary

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Skills & Requirements

Must-have

  • Exceptional resident experience
  • Customer service delivery role
  • Front of house service
  • Sales and leasing activities
  • Health and Safety compliance

Nice-to-have

  • Relationship building skills
  • Adaptable to changing environment
  • Enthusiasm to deliver exceptional experience
  • Self and culturally aware

Key Requirements

  • Good level of general education
  • Proficient in Microsoft Office
  • Experience in customer facing service delivery
  • Fluent English verbal and written communication
  • Excellent organisation skills
  • Numerical skills
  • UK Health and Safety requirements knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter