End User Computing Technician Ii

85

Washington, District of Columbia, United States
Hourly: $29.33 - $36.00; bonus/equity: not specifi...
Onsite
Respond to service desk tickets
Install and configure desktop hardware
Troubleshoot windows and macos operating systems
The role involves providing timely technology support to employees through various methods including in-person, telephone, and collaborative tools

Job Summary

  • The role involves providing timely technology support to employees through various methods including in-person, telephone, and collaborative tools.
  • Employees will be responsible for installing, configuring, and maintaining hardware and software across a wide range of devices and operating systems.
  • The position offers full medical, dental, vision benefits, a retirement savings plan with company match, and other wellness programs.

Matching Summary

The role involves providing timely technology support to employees through various methods including in-person, telephone, and collaborative tools.

Salary

Hourly: $29.33 - $36.00; Bonus/Equity: Not specified; Benefits: Full medical, dental, vision, retirement match, disability insurance, life insurance

Skills & Requirements

Must-have

  • Respond to service desk tickets
  • Install and configure desktop hardware
  • Troubleshoot Windows and macOS operating systems
  • Maintain accurate documentation of support activities
  • Work in a 24/7 shift environment

Nice-to-have

  • Familiarity with Azure and Intune enterprise tools
  • Experience with Dell, HP, and Mac laptops
  • Strong customer service and communication skills
  • Ability to work independently and in a team
  • Knowledge of network protocols and diagnostic tools

Key Requirements

  • High School Diploma preferred
  • 1-3 years of desktop experience
  • MCDST or similar certifications desired

Work Rights

Not specified

Tailored Resume

Cover Letter