Consumer Contact Center Professional I

Fifth Third Bank

Grand Rapids, MI, United States
Handle telephone calls
Provide accurate information
Explain products and policies
Handles telephone calls providing outstanding customer service

Job Summary

  • Handles telephone calls providing outstanding customer service.
  • Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.
  • Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Matching Summary

Handles telephone calls providing outstanding customer service.

Skills & Requirements

Must-have

  • Handle telephone calls
  • Provide accurate information
  • Explain products and policies
  • Enter customer information
  • Use computer systems
  • Customer confidentiality

Nice-to-have

  • Improve productivity
  • Customer satisfaction
  • Develop knowledge of products
  • Engaged and inclusive culture

Key Requirements

  • High school education or equivalent
  • Data entry and basic computer skills
  • Understand and respond to customer inquiries
  • Excellent customer service skills
  • Excellent telephone communication skills
  • Willing to learn about Bank products
  • Good problem solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter