Customer Service Representative Supervisor

Lafayette Animal Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
Client interaction management
Staff schedule management
Performance issue resolution
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, employee pet discounts

Skills & Requirements

Must-have

  • Client interaction management
  • Staff schedule management
  • Performance issue resolution
  • End-of-day procedure auditing
  • Customer service focus

Nice-to-have

  • Motivated and energetic
  • Compassionate and supportive
  • Foster professional growth
  • Positive workplace culture

Key Requirements

  • 3 years of relevant experience in veterinary settings
  • 1 year of leadership experience
  • High school diploma

Work Rights

Not specified

Tailored Resume

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