Payment Reminder Representative (onsite Training San Antonio Tx)

SWBC

Shavano Park, TX, USA
**
Inbound/out-bound calling
Negotiate past due payments
Resolve delinquent accounts
** SWBC is looking for a Payment Reminder Representative to handle inbound and outbound calls with borrowers to negotiate past due payments and manage delinquent accounts. The role emphasizes customer service, professionalism, and adherence to regulations, with some preferred qualifications including call center experience and bilingual capabilities. **

Job Summary

  • Communicate with borrowers diligently, courteously and professionally while maintaining adherence to all federal, state and corporate regulations.
  • This role is a great opportunity to utilize your customer service knowledge with a softer collection approach when speaking to the customers.
  • SWBC offers a competitive overall compensation package, work/life balance, and career enhancement and growth opportunities.

Matching Summary

Match Score: 75

** SWBC is looking for a Payment Reminder Representative to handle inbound and outbound calls with borrowers to negotiate past due payments and manage delinquent accounts. The role emphasizes customer service, professionalism, and adherence to regulations, with some preferred qualifications including call center experience and bilingual capabilities. **

Skills & Requirements

Must-have

  • Inbound/out-bound calling
  • Negotiate past due payments
  • Resolve delinquent accounts
  • Adherence to regulations
  • Process electronic payments
  • Document conversations clearly

Nice-to-have

  • Softer collection approach
  • Customer service knowledge
  • Bilingual preferred

Key Requirements

  • High School Diploma or equivalency
  • Excellent communication skills
  • Working knowledge of personal computers
  • Call Center experience preferred
  • Able to prioritize multiple tasks
  • Able to sit for long periods
  • Able to stoop, kneel, and lift 10-20 lbs
  • Able to type a minimum of 35 wpm

Work Rights

Not specified

Tailored Resume

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