Technical Response Manager

The Trustee For The Salvation Army Victoria Property Trust

Melbourne, VIC, Australia
Not specified; benefits: nfp salary pyckaging ($15...
Level 2 technical support leadership
Microsoft 365 and teams expertise
Vendor relationship management
This role leads the Level 2 and Vendor Support function across people, process, and technology to ensure high-quality service delivery

Job Summary

  • This role leads the Level 2 and Vendor Support function across people, process, and technology to ensure high-quality service delivery.
  • The organization offers meaningful benefits including NFP salary packaging up to $15,900 tax-free and generous paid parental leave.
  • Candidates must demonstrate proven leadership experience in large enterprise environments with deep expertise in cloud computing and security.

Matching Summary

This role leads the Level 2 and Vendor Support function across people, process, and technology to ensure high-quality service delivery.

Salary

Not specified; Benefits: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650); Paid Parental Leave and Purchased Leave Scheme included

Skills & Requirements

Must-have

  • Level 2 technical support leadership
  • Microsoft 365 and Teams expertise
  • Vendor relationship management
  • ITIL service management practices
  • Endpoint lifecycle management

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer-centric service mindset
  • Continuous improvement focus
  • Knowledge sharing and training delivery

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 5+ years of IT service delivery experience
  • Mandatory National Criminal History Check
  • Working with Children Check for child-facing roles

Work Rights

Not specified

Tailored Resume

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