Support Analyst

MRI Software LLC

London, United Kingdom
On-site
Oracle pl/sql development and diagnosis
Customer-facing support experience
Troubleshooting software issues
Assist clients with day-to-day use of Horizon/ProLease Enterprise software

Job Summary

  • Assist clients with day-to-day use of Horizon/ProLease Enterprise software.
  • Analyze software issues, recommend solutions, and engage with clients via telephone and online systems.
  • MRI Software is committed to providing an incredible customer experience and fostering a supportive work environment with numerous employee perks.

Matching Summary

Assist clients with day-to-day use of Horizon/ProLease Enterprise software.

Skills & Requirements

Must-have

  • Oracle PL/SQL development and diagnosis
  • Customer-facing support experience
  • Troubleshooting software issues
  • Excellent communication skills

Nice-to-have

  • Property management software knowledge
  • Accounting practices familiarity
  • Positive attitude and empathy

Key Requirements

  • 2-3 years in a customer facing role
  • Written knowledge and experience of Oracle PL/SQL
  • Good interpersonal skills and patience

Work Rights

Not specified

Tailored Resume

Cover Letter