Operation Manager (gds - Ota Required)

Concentrix

Jakarta, Indonesia
Gds experience required
Ota experience required
Call center operations management
The Operations Manager is responsible for coaching and supervising a group of Team Leaders while ensuring Client Service Level Agreements are met

Job Summary

  • The Operations Manager is responsible for coaching and supervising a group of Team Leaders while ensuring Client Service Level Agreements are met.
  • This role requires maximizing revenue generation through data collection, forecasting, and budgeting to achieve long and short-term financial projects.
  • Candidates must have at least seven years of experience with two years in progressive management roles, preferably in a call center setting.

Matching Summary

The Operations Manager is responsible for coaching and supervising a group of Team Leaders while ensuring Client Service Level Agreements are met.

Skills & Requirements

Must-have

  • GDS experience required
  • OTA experience required
  • Call center operations management
  • Team leader supervision
  • Client SLA management
  • Financial forecasting and budgeting

Nice-to-have

  • Employee engagement skills
  • Cross-functional collaboration
  • Continuous improvement mindset
  • Flexible schedule availability
  • Strong written communication

Key Requirements

  • Associate's Degree in related field
  • Seven years of total experience
  • Two years of progressive management experience
  • GDS and OTA domain knowledge
  • Call center industry background preferred

Work Rights

Not specified

Tailored Resume

Cover Letter