Cross Technology Managed Services Engineer (l1)linux

NTT DATA

Mumbai, India
First-line support
Troubleshooting and support
Itil processes
As a Cross Technology Managed Services Engineer (L1), you will be the first point of contact for our clients, ensuring their IT infrastructure remains operational

Job Summary

  • As a Cross Technology Managed Services Engineer (L1), you will be the first point of contact for our clients, ensuring their IT infrastructure remains operational.
  • You will proactively identify and resolve technical incidents, aiming for zero missed service level agreement conditions.
  • Your role includes maintenance activities and contributing to disaster recovery functions, ensuring client systems operate smoothly.

Matching Summary

As a Cross Technology Managed Services Engineer (L1), you will be the first point of contact for our clients, ensuring their IT infrastructure remains operational.

Skills & Requirements

Must-have

  • first-line support
  • troubleshooting and support
  • ITIL processes

Nice-to-have

  • client-centric approach
  • active listening skills
  • cultural adaptability

Key Requirements

  • entry-level experience in IT
  • bachelor's degree or equivalent qualification
  • good understanding of ITSM tools

Work Rights

Not specified

Tailored Resume

Cover Letter