On - Site Technology Support Specialist

Ernst & Young Global Ltd

On-site
Service now incident management experience
Nexthink tool proficiency
2-4 years end user technology support
Ernst & Young (EY) is seeking an On-Site Technology Support Specialist to provide technology support services to its employees. The role involves troubleshooting hardware and software issues, assisting with asset management, and ensuring a high level of customer service within a dynamic work environment

Job Summary

  • The On-site Technology Support Specialist provides reliable, secure, and resilient technology services to over 300,000 EY people.
  • Key responsibilities include facilitating hardware and software deployment, resolving end-user incidents, and performing asset management activities.
  • The role offers continuous learning opportunities, transformative leadership development, and a diverse and inclusive culture within a globally connected team.

Matching Summary

Match Score: 85

Ernst & Young (EY) is seeking an On-Site Technology Support Specialist to provide technology support services to its employees. The role involves troubleshooting hardware and software issues, assisting with asset management, and ensuring a high level of customer service within a dynamic work environment.

Skills & Requirements

Must-have

  • Service Now Incident Management experience
  • NexThink Tool proficiency
  • 2-4 years end user technology support
  • Hardware and software installation skills
  • Asset management and inventory tracking

Nice-to-have

  • Excellent customer service attitude
  • Ability to work in fast-paced environment
  • Strong analytical and decision-making skills
  • Experience with mobile/hand-held technologies
  • Effective communication with diverse teams

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Approximately 2-4 years of experience in end user technology support
  • Physical presence required at an EY office location

Work Rights

Not specified

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