Customer Service Officer

Concentrix

Gold Coast, Australia
$28.74 ph; up to $480 in monthly incentives; $500 ...
Handling inbound customer calls
Delivering exceptional service
Listening to understand needs
As a Customer Service Officer, you’ll be the friendly voice helping customers with their enquiries, solving problems, and making every interaction a positive one

Job Summary

  • As a Customer Service Officer, you’ll be the friendly voice helping customers with their enquiries, solving problems, and making every interaction a positive one.
  • We offer $28.74 per hour + 12% super, multiple start dates, up to $480 in monthly incentives, a $500 sign-on bonus, and 7 weeks of fully paid training.
  • You’ll be handling inbound customer calls, listening closely to understand needs, providing clear information, resolving enquiries, and contributing to a supportive team culture.

Matching Summary

As a Customer Service Officer, you’ll be the friendly voice helping customers with their enquiries, solving problems, and making every interaction a positive one.

Salary

$28.74 per hour; Up to $480 in monthly incentives; $500 sign-on bonus

Skills & Requirements

Must-have

  • Handling inbound customer calls
  • Delivering exceptional service
  • Listening to understand needs
  • Providing clear, accurate information
  • Resolving customer enquiries
  • Logging interactions and follow-up

Nice-to-have

  • Friendly, professional attitude
  • Genuine desire to help
  • Supportive, upbeat team culture
  • Connecting with people

Key Requirements

  • Experience in customer service or call centre environments
  • Confident communication skills
  • Ability to build rapport quickly
  • Strong problem-solving skills
  • Sound judgement
  • Great attention to detail
  • Ability to juggle tasks
  • Flexibility to work a rotating roster

Work Rights

Not specified

Tailored Resume

Cover Letter