Retail Customer Service Officer

Australia Post

Tweed Heads South, New South Wales, Australia
Base: $28.58 / hour increases to $30.55 / hour aft...
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Customer sales and service transactions
Managing high value transactions
Identity services transactions
** Australia Post is seeking a Retail Customer Service Officer for their Tweed Heads South location. The role involves providing exceptional customer service, managing transactions, and assisting customers with various postal services, while being part of a supportive team environment. **

Job Summary

  • As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
  • You'll be performing customer sales and service transactions with customers, managing high value transactions accurately, and conducting identity services transactions.
  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.

Matching Summary

Match Score: 75

** Australia Post is seeking a Retail Customer Service Officer for their Tweed Heads South location. The role involves providing exceptional customer service, managing transactions, and assisting customers with various postal services, while being part of a supportive team environment. **

Salary

Base: $28.58 / hour increases to $30.55 / hour after approx. 3 months; Bonus/Equity: Not specified; Benefits: 12% Superannuation

Skills & Requirements

Must-have

  • Customer sales and service transactions
  • Managing high value transactions
  • Identity services transactions
  • Assisting customers with mail lodgements
  • Building rewarding customer relationships
  • Lifting up to 16kgs of mail

Nice-to-have

  • Friendly and enthusiastic demeanor
  • Team environment collaboration
  • Customer-centric approach
  • Promoting products and services

Key Requirements

  • Experience in customer service
  • Experience in cash handling
  • Fit to stand for shift

Work Rights

Not specified

Tailored Resume

Cover Letter