Business Process Senior Lead

Salesforce

San Francisco, California, USA
$143,400 - $216,900 annually; not specified; not s...
Vendor management and governance
Demand and capacity planning
Quality assurance and process optimization
You will be the strategic lead responsible for the end-to-end performance and optimization of our Business Process Outsourcing (BPO) ecosystem

Job Summary

  • You will be the strategic lead responsible for the end-to-end performance and optimization of our Business Process Outsourcing (BPO) ecosystem.
  • Monitor and manage BPO service level agreements (SLAs) and key performance indicators (KPIs) to ensure operational excellence.
  • Identify process bottlenecks and leverage Six Sigma or Lean methodologies to streamline the hand-off between internal teams and BPO partners.

Matching Summary

You will be the strategic lead responsible for the end-to-end performance and optimization of our Business Process Outsourcing (BPO) ecosystem.

Salary

$143,400 - $216,900 annually; Not specified; Not specified

Skills & Requirements

Must-have

  • Vendor management and governance
  • Demand and capacity planning
  • Quality assurance and process optimization
  • BPO service level agreements (SLAs)
  • Key performance indicators (KPIs)

Nice-to-have

  • AI-driven customer success
  • Continuous process improvement
  • Six Sigma or Lean methodologies
  • Trailblazer mindset

Key Requirements

  • Minimum 3 years of experience in BPO vendor management
  • Experience with Six Sigma or Lean methodologies
  • Proficiency in demand and capacity planning

Work Rights

Not specified

Tailored Resume

Cover Letter