#core Digital Campus - Digital Operations Engineer – Web Solutions & Crm (m/f)
Airbus Helicopters España, SA
Albacete, Spain
Hybrid
Servicenow itsm
Windows & linux server administration
Containerization (openshift, kubernetes, docker)
Manage the daily "Run" operations including incident supervision, steering of technical support, and coordination of resolutions, acting as the primary point of contact for managed service providers
Job Summary
Manage the daily "Run" operations including incident supervision, steering of technical support, and coordination of resolutions, acting as the primary point of contact for managed service providers.
Ensure the robustness of hosting environments and manage the technical lifecycle of products, monitoring obsolescence and planning version upgrades.
Explore and deploy AI-driven capabilities for incident anticipation and automate repetitive tasks using scripting or GenAI assistants to reduce Mean Time To Resolve.
Matching Summary
Manage the daily "Run" operations including incident supervision, steering of technical support, and coordination of resolutions, acting as the primary point of contact for managed service providers.