Technical Support Engineer - Wireless Products

HITACHI ENERGY SERVICES SP. Z O.O.

Krakow, Lesser Poland, Poland
Not specified; not specified; competitive benefits...
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Bsc or msc in telecommunications or related field
3+ years customer support experience
Strong knowledge of wi-fi standards and ip protocols
** Hitachi Energy Services is seeking a Technical Support Engineer specializing in Wireless Products to provide expert technical support and enhance customer satisfaction across the solution lifecycle. The ideal candidate will possess strong technical knowledge in telecommunications, particularly in wireless systems, and will engage in both pre-sales and post-deployment activities. **

Job Summary

  • This role serves as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle from pre-sales to post-deployment.
  • The engineer will debug complex wireless issues, perform onsite service work, and collaborate with R&D teams to improve product quality.
  • Hitachi Energy offers a holistic range of competitive benefits supporting financial, physical, and mental wellbeing for employees.

Matching Summary

Match Score: 75

** Hitachi Energy Services is seeking a Technical Support Engineer specializing in Wireless Products to provide expert technical support and enhance customer satisfaction across the solution lifecycle. The ideal candidate will possess strong technical knowledge in telecommunications, particularly in wireless systems, and will engage in both pre-sales and post-deployment activities. **

Salary

Not specified; Not specified; Competitive benefits package offered

Skills & Requirements

Must-have

  • BSc or MSc in Telecommunications or related field
  • 3+ years customer support experience
  • Strong knowledge of Wi-Fi standards and IP protocols
  • Advanced Linux skills required
  • Experience with MySQL or Oracle databases

Nice-to-have

  • Experience with 4G/5G and 3GPP specifications
  • Familiarity with debugging tools like Wireshark
  • Knowledge of VMware virtualization platforms
  • CRM system usage experience
  • Field testing and diagnostic capabilities

Key Requirements

  • Bachelor's or Master's degree in technical field
  • Minimum 3 years of network support experience
  • Proficiency in IPv4/IPv6/TCP/UDP protocols
  • Linux operating system expertise
  • Database management skills (MySQL/Oracle)

Work Rights

Not specified

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