Senior Customer Journey Expert – Transaction Accounts

ING

**
5+ years banking experience
Data governance and quality management
Cashback and loyalty program delivery
** ING is seeking a Senior Customer Journey Expert to enhance customer experiences related to transaction accounts and rewards programs. The role emphasizes data governance, agile project management, and strong stakeholder engagement within a customer-first culture. **

Job Summary

  • The role involves owning and continuously improving end-to-end customer journeys for transaction accounts and Pocket Perks propositions.
  • Candidates must operate as a Data Steward to ensure strong data governance, quality, and alignment with regulatory standards.
  • Benefits include discounted health insurance, an additional Rest Day for wellbeing, and an IMPACT day for volunteering.

Matching Summary

Match Score: 75

** ING is seeking a Senior Customer Journey Expert to enhance customer experiences related to transaction accounts and rewards programs. The role emphasizes data governance, agile project management, and strong stakeholder engagement within a customer-first culture. **

Skills & Requirements

Must-have

  • 5+ years banking experience
  • Data governance and quality management
  • Cashback and loyalty program delivery
  • Agile squad participation
  • Vendor and partner relationship management

Nice-to-have

  • Customer-obsessed mindset
  • Proactive analytical approach
  • Strong stakeholder communication skills
  • Innovation-focused culture fit

Key Requirements

  • 5+ years in banking or similar industry
  • Experience with transaction or deposit accounts
  • Demonstrated capability in product management

Work Rights

Not specified

Tailored Resume

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