Technical Customer Service Agent

Formlabs

Milwaukee, WI, United States
Base: $40,000 - $52,000 usd; bonus/equity: robust ...
On-site
Provide technical support
Respond within slas
Log all customer contacts
Formlabs is seeking a Technical Customer Service Agent to provide exceptional support and education to customers using their 3D printing technology. The role involves troubleshooting and assisting users while fostering a culture of continuous learning and customer satisfaction

Job Summary

  • Serve as the primary gateway for customers, providing unparalleled support and education.
  • Accept and work on customer cases through multiple channels, including email and phone conversations.
  • Learn our products, and print for yourself and for our customers.

Matching Summary

Match Score: 85

Formlabs is seeking a Technical Customer Service Agent to provide exceptional support and education to customers using their 3D printing technology. The role involves troubleshooting and assisting users while fostering a culture of continuous learning and customer satisfaction.

Salary

Base: $40,000 - $52,000 USD; Bonus/Equity: Robust equity program; Benefits: Comprehensive healthcare, 401K matching, paid leave

Skills & Requirements

Must-have

  • Provide technical support
  • Respond within SLAs
  • Log all customer contacts
  • Dispatch replacement parts
  • Voice of the customer feedback

Nice-to-have

  • Learn and use products
  • Empower users
  • Positive customer experience

Key Requirements

  • 1+ years customer service experience
  • High School degree or equivalent
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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