Especialista Soporte A Clientes -tomateros De Culiacán
Ticketmaster Italia
Estadio Tomateros, Sinaloa, Mexico
Onsite
Client advisory and training
Root cause identification
Crm (salesforce) reporting
As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event, from sales launch to final settlement
Job Summary
As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event, from sales launch to final settlement.
This role combines customer service, operations, analysis, training, and coordination, becoming a fundamental pillar to ensure the success of the business's most important events.
Benefits include direct contract with the company, legal and superior benefits, and a collaborative and dynamic work environment at the Estadio Tomateros.
Matching Summary
As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event, from sales launch to final settlement.
Skills & Requirements
Must-have
Client advisory and training
Root cause identification
CRM (Salesforce) reporting
On-site access control coordination
Ticketmaster software support
Operational data analysis
Nice-to-have
Passion for live entertainment
Decision-making under pressure
Collaborative and results-oriented
Adaptable to different work environments
Integrity and professionalism
Key Requirements
Minimum 3 years of experience
Salesforce or similar CRM experience
Intermediate to advanced English
Bachelor's degree in Business Administration or related field