Customer Retention Representative

North

Base: $14-$18 ph; bonus/equity: incentive pyy plan...
Fully remote
1 year call center experience
5 am to 4:30 pm pt availability
High school diploma or equivalent
The role focuses on retaining merchant customers seeking to cancel service while generating sales through strategic outreach

Job Summary

  • The role focuses on retaining merchant customers seeking to cancel service while generating sales through strategic outreach.
  • Candidates must possess a strong understanding of customer retention principles and thrive in a competitive environment focused on achieving results.
  • The company offers a comprehensive benefits package including medical, dental, vision coverage, paid time off, and a 401(k) match.

Matching Summary

The role focuses on retaining merchant customers seeking to cancel service while generating sales through strategic outreach.

Salary

Base: $14-$18 per hour; Bonus/Equity: Incentive pay plan based on retention goals; Benefits: Medical, Dental, Vision, PTO, 401(k) Match

Skills & Requirements

Must-have

  • 1 year call center experience
  • 5 am to 4:30 pm PT availability
  • High School Diploma or equivalent

Nice-to-have

  • Experience in sales or retention roles
  • Ability to balance assertiveness and empathy
  • Strong rapport building skills

Key Requirements

  • Minimum one year call center experience
  • High School Diploma required
  • US work authorization required (no sponsorship)

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter