Customer, Order & Technical Support Specialist (italian / English- Speaking) - Medical Equipment

Concentrix

Porto, Portugal
Competitive salary; + bonuses available; relocatio...
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Fluent in italian and english c1 level
Technical support for medical diabetes devices
Order intake and renewal management
** Concentrix is seeking a Customer, Order & Technical Support Specialist fluent in Italian and English to join their team in Porto, Portugal. The role involves providing customer care and technical support for medical devices, with a strong focus on order management and empathetic communication. **

Job Summary

  • The role involves delivering technical support and troubleshooting for medical diabetes devices while managing order intake and renewals.
  • Concentrix offers extensive free learning programs with over 80% of managers promoted from within the company.
  • Candidates must be fluent in both Italian and English C1 level to support customers across European markets.

Matching Summary

Match Score: 75

** Concentrix is seeking a Customer, Order & Technical Support Specialist fluent in Italian and English to join their team in Porto, Portugal. The role involves providing customer care and technical support for medical devices, with a strong focus on order management and empathetic communication. **

Salary

Competitive salary; Additional bonuses available; Relocation package offered

Skills & Requirements

Must-have

  • Fluent in Italian and English C1 level
  • Technical support for medical diabetes devices
  • Order intake and renewal management
  • Multichannel customer support skills
  • Active listening and empathy application

Nice-to-have

  • Background in healthcare or diabetes devices
  • Experience with technical troubleshooting
  • Ability to handle sensitive patient situations
  • Strong problem-solving and prioritization skills
  • Calm demeanor under stress and emergencies

Key Requirements

  • Fluency in Italian required
  • English proficiency at C1 level
  • Eligibility to work in Portugal
  • Customer service orientation
  • Knowledge of healthcare industry preferred

Work Rights

Must be legally authorized to work in Portugal

Tailored Resume

Cover Letter