Consultant - Customer Engagement

Capita

Kraków, Poland
Not specified; benefits: luxmed medical healthcare...
Good written and verbal communication skills in english c1 level
Proficiency in core ms office products word and excel
Strong customer focus and excellent telephone manner
The role involves answering calls to policy holders, verifying information, and resolving complaints efficiently

Job Summary

  • The role involves answering calls to policy holders, verifying information, and resolving complaints efficiently.
  • Employees receive benefits including a Mental Health Helpline, an extra day off for voluntary activities, and access to Employee Network Groups.
  • Capita is a leading business services provider operating globally with a strong commitment to diversity and inclusion.

Matching Summary

The role involves answering calls to policy holders, verifying information, and resolving complaints efficiently.

Salary

Not specified; Benefits: LuxMed medical healthcare, Generali group insurance, Multisport Plus/Classic, MultiKafeteria

Skills & Requirements

Must-have

  • Good written and verbal communication skills in English C1 level
  • Proficiency in core MS Office products Word and Excel
  • Strong customer focus and excellent telephone manner
  • Ability to work well in teams with self-motivated approach

Nice-to-have

  • Experience coaching others on escalated complaints
  • Knowledge of Sage CRM system setup
  • Background in policy holder assistance processes

Key Requirements

  • C1 level English communication proficiency required
  • Excellent attention to detail mandatory
  • No specific degree or certification explicitly listed

Work Rights

Not specified

Tailored Resume

Cover Letter