Customer Experience Support Engineer [technical Support]

Salesforce

Not specified (assumed hybrid based on industry norms).
Japanese language fluency
Technical support experience
Web-based software support
Salesforce is seeking a Customer Experience Support Engineer to enhance customer satisfaction primarily for Japanese-speaking users, with occasional support for Korean customers. The role involves technical support, customer feedback collaboration, and a strong commitment to customer service

Job Summary

  • Effectively resolve enquiries from our Japanese customers via Email and Chat in a considerate, accurate, and timely manner.
  • Identify, reproduce, and document bugs for our engineering teams.
  • Collaborate with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback.

Matching Summary

Match Score: 85

Salesforce is seeking a Customer Experience Support Engineer to enhance customer satisfaction primarily for Japanese-speaking users, with occasional support for Korean customers. The role involves technical support, customer feedback collaboration, and a strong commitment to customer service.

Skills & Requirements

Must-have

  • Japanese language fluency
  • Technical support experience
  • Web-based software support
  • Customer feedback analysis
  • Bug identification and documentation

Nice-to-have

  • Empathetic customer interaction
  • Problem-solving skills
  • Curiosity about technology
  • Team player
  • Adaptable to change

Key Requirements

  • Fluency in Japanese
  • Business-level English proficiency
  • University degree or equivalent professional experience

Work Rights

Not specified

Tailored Resume

Cover Letter