Enterprise Customer Success Manager

Prolific

San Francisco, CA, US
Base: $180,000 - $240,000 annually; bonus/equity: ...
On-site
Enterprise customer success role
Drive adoption and expansion
Manage book of business
As an Enterprise Customer Success Manager, you will partner with a diverse book of enterprise customers ensuring they achieve meaningful, lasting value through our human data offerings

Job Summary

  • As an Enterprise Customer Success Manager, you will partner with a diverse book of enterprise customers ensuring they achieve meaningful, lasting value through our human data offerings.
  • You will own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy.
  • Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

Matching Summary

As an Enterprise Customer Success Manager, you will partner with a diverse book of enterprise customers ensuring they achieve meaningful, lasting value through our human data offerings.

Salary

Base: $180,000 - $240,000 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • enterprise customer success role
  • drive adoption and expansion
  • manage book of business
  • build stakeholder relationships
  • understand AI and machine learning

Nice-to-have

  • collaborative growth-oriented mindset
  • innovative fast-moving team
  • trusted advisor to customers

Key Requirements

  • 4+ years in customer-facing enterprise role
  • Experience developing success plans
  • Operational rigor and experience managing business
  • Demonstrated success navigating mid-to-large organizations
  • Strong business acumen
  • Fundamental understanding of AI, machine learning, LLMs

Work Rights

Not specified

Tailored Resume

Cover Letter