Placer.ai is seeking a Senior Customer Success Manager to enhance customer engagement and retention through strategic account management. The role is fully remote and requires a candidate with over five years of experience in customer success within a SaaS environment, emphasizing analytical skills and a customer-centered approach
Job Summary
Placer.ai is transforming how organizations understand the physical world with its location analytics platform.
The Senior Customer Success Manager will own onboarding, nurturing, retention, upselling, and ongoing success for all customers.
The role offers a competitive salary, fully remote work, and the opportunity to join a rapidly growing company.
Matching Summary
Match Score: 85
Placer.ai is seeking a Senior Customer Success Manager to enhance customer engagement and retention through strategic account management. The role is fully remote and requires a candidate with over five years of experience in customer success within a SaaS environment, emphasizing analytical skills and a customer-centered approach.
Salary
Base: $110,000 - $140,000 USD OTE; Bonus/Equity: Included in OTE; Benefits: Medical, dental, vision, 401K, equity awards
Skills & Requirements
Must-have
Drive customer adoption and revenue retention
Manage customer needs and ensure product adoption
Develop tailored success plans
Present complex data to customers
Use analytical tools for performance measurement
Nice-to-have
Entrepreneurial spirit and self-starter
Team-oriented and collaborative
Resourceful and customer-focused
Key Requirements
5+ years of Customer Success experience
BA/BS degree
Experience managing high-value and complex accounts
Experience building customer success programs in a SaaS startup