Salesforce Business Analyst - 11086

Coupa

Mexico City, Mexico
On-site
Salesforce crm expertise
Service cloud environment management
Requirements gathering for scalable processes
Coupa is seeking a Salesforce Business Analyst to enhance service delivery and post-sales operations by optimizing their Salesforce CRM systems. The ideal candidate will play a key role in bridging various departments and must possess strong analytical skills and Salesforce expertise

Job Summary

  • Coupa leverages community-generated AI and trillions of dollars of spend data to empower smarter business decisions.
  • The role is pivotal in bridging the gap between Customer Success, Professional Services, and Finance departments.
  • Candidates will design scalable processes ensuring the Service Cloud provides a 360-degree view of the customer journey.

Matching Summary

Match Score: 85

Coupa is seeking a Salesforce Business Analyst to enhance service delivery and post-sales operations by optimizing their Salesforce CRM systems. The ideal candidate will play a key role in bridging various departments and must possess strong analytical skills and Salesforce expertise.

Skills & Requirements

Must-have

  • Salesforce CRM expertise
  • Service Cloud environment management
  • Requirements gathering for scalable processes
  • PSA tool configuration
  • 360-degree customer journey analysis

Nice-to-have

  • Collaborative team culture experience
  • Global impact mindset
  • Transparency and openness values

Key Requirements

  • Specialization in Salesforce CRM
  • Experience with PSA tools
  • Background in Business Systems Analysis

Work Rights

Not specified

Tailored Resume

Cover Letter